Custom Listing

• Handle carefully
• Clean with a polishing cloth
• Check clasps for wear and tear
• Make jewellery the last thing you put on, and the first thing you take off

• Wear in the bath/shower or swimming
• Wear when exercising or doing demanding physical work – sweat causes tarnishing
• Store next to a radiator/heater or in the bathroom
• Allow contact with moisturisers, perfumes, make up etc.
• Use abrasive chemicals to clean

Orders dispatched within 1 - 2 working days.

• Royal Mail 24 (1-2 working days delivery*) - free
  
• Guaranteed next working day** (order by 12pm) - £6.95
  
• Saturday delivery (order by 12pm Friday) - £10.95
• International tracked USA & Canada (7-10 working days delivery*) - £10
  

Delivery times do not include national holidays and weekends. Next day and nominated Saturday orders are tracked and will require a signature on delivery.

*Delivery times are estimated.

**next working day does not include weekend delivery

• Where are you based?
  The JOY studio is based in Kilmarnock, Scotland.
  
• Which materials do you use in your jewellery?
  Genuine Swarovski crystal birthstones, and a mix of plated and precious metals. Please see individual product descriptions.
  
• I have a question about the product.
  See our Contact Form to enter the product title and ask a question.
  
• Can I send my order to the recipient with a gift message?
  No problem, just select this option at checkout, and type your message in the "Add Gift Note" and we’ll omit price details.
  
• Can I collect my order?
  Unfortunately we cannot arrange collections at our studio.
  
• How is my order packaged?
  All items are presented in an organza gift bag (free option) or branded gift box (£2.95) complete with a sentiment card to match the occasion. A birthstone information card is enclosed with all birthstone products.
  
• Can the size/length of your jewellery pieces be changed to suit my needs?
  Yes, we can make most of our products to your size specification. Please see our Contact Form to confirm this is possible before placing an order.