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FAQ'S

The JOY studio is based in Kilmarnock, Scotland.

Ask us HERE.

Of course, please use our contact form HERE to send us your original order number and request.

Yes, we can make the majority of our products to your size specification. Please click HERE to confirm this is possible before placing an order.

Yes, please select ‘pick up in store’ at the checkout stage. 

If you don't want the purchaser of your gift to know that you wish to return their gift, just get in touch with us. We’ll need the name of the customer or the order number for your gift so we can locate the order and organise an exchange.

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