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Delivery & Returns


DELIVERY

All of our products are dispatched within 1 - 2 working days and sent by Royal Mail.

Standard delivery is free with every order. We offer the following services:-

Royal Mail 24 (1-2 working days delivery*) - free

Click & Collect (Mon - Fri between 9am - 12pm**)- free

Guaranteed next working day*** (order by 12pm) - £6.95

Saturday delivery (order by 12pm Friday) - £10.95

International tracked USA & Canada (7-10 working days delivery*) - £10

Delivery times do not include national holidays and weekends. Next day and nominated Saturday orders are tracked and will require a signature on delivery.

*Delivery times are estimated

**Click & Collect unavailable Bank Holiday

***Next working day does not include weekend delivery

CLICK & COLLECT

We offer local collection from our Head Office. You will receive emails to keep you up to date with your order's whereabouts, and notification of when the order is ready for collection. Please bring your confirmation email when you come to collect your order.

Collection opening times
(Mon - Fri between 9am - 12pm**)

Collection location: Corrine Smith Design Ltd 22 Portland Road Kilmarnock KA1 2BS

RETURNS

We hope you are happy with your little piece of JOY, however, if you are not entirely satisfied with your purchase or change your mind we will be happy to help. We offer an exchange/refund on unsuitable items that are returned to us unworn and in their original packaging within 28 days of purchase.

Where a refund is applicable, your refund will be processed and a credit automatically applied to your credit card or original method of payment within 7 working days (please note we do not refund returns postage cost on unsuitable items).

Products that are personalised by way of engraving/handstamping and, for hygiene reasons, earrings cannot be returned.

The address to send returns to is:

Returns JOY By Corrine Smith 22 Portland Road Kilmarnock KA1 2BS


DEBENHAMS DELIVERY RETURNS

We hope you are happy with your little piece of JOY, however, if you are not entirely satisfied with your purchase or change your mind we will be happy to help. We offer a refund on unsuitable items that are returned to us unworn and in their original packaging within 28 days of purchase.

Please return the item to us by Freepost.

Label the outside of the package with the following wording, no address or stamp is required, and pop into your nearest postbox: FREEPOST CORRINE SMITH DESIGN Please ensure that you include a note of your name, order number and reason for return.