The JOY studio is based in Kilmarnock, Scotland.
We use genuine Swarovski crystal for our birthstones, and a mix of plated and precious metals. Please see individual product descriptions.
Go to the product and click the 'Ask a question' button or, alternatively, click HERE to enter the product title and ask a question via our contact form.
No problem, just select this option at checkout and we’ll omit price details.
Please contact us via the link on your order confirmation email or alternatively click HERE to enter your order number and ask a question. We are here to help.
Of course, please use our contact form HERE to send us your original order number and request.
We are sorry but we cannot arrange collections at our studio due to health and safety reasons.
All items are presented in an organza gift bag or branded gift box complete with a sentiment card to match the occasion. A birthstone information card is also enclosed with all birthstone products.
To keep your JOY jewellery looking it’s best, we advise you do not expose it to water, perfumes, cosmetics or detergents. We suggest you clean regularly with a jewellery cloth and store your items in an airtight container.
Yes, we can make the majority of our products to your size specification. Please click HERE to confirm this is possible before placing an order.
If you don't want the purchaser of your gift to know that you wish to return their gift, just get in touch with us. We’ll need the name of the customer or the order number for your gift so we can locate the order and organise an exchange.