This item was a birthday gift for my sister. It arrived in a timely manner on the Wednesday morning ready for her birthday on the Sunday. Unfortunately, I noted a slight but significant difference in my order and I emailed to find out what could be done. A quick response from Eve assured me a corrected order would be sent out that day. True to her word I received my corrected order the following day. Their returned item was received and I was reimbursed my postage. I found the resolution to the issue really well handled - "thank you!"
The necklace was lovely, my sister thought it was fabulous and really original. It was presented nicely in an organza bag with alittle card detailing the birth stones so she could cross reference should she so desire. Would recommend.