Delivery & Returns

COVID - 19 UPDATE 24/03/20

You can still place orders with us, but unfortunately they will take a little longer to get to you.

Due to the current situation we have extended our delivery dates, your estimated delivery dates will be approx 5 working days from the date of placing your order (UK addresses). We are closely monitoring Government guidelines and we will provide regular updates should things change. We would like to thank you for supporting our small business during these challenging times.

 

Team JOY x 

 

All of our products are sent by Royal Mail. Standard delivery is free with every order, all available services:-

  • UK First class delivery - free 

(1-2 working days*)

  • Guaranteed next day by 1pm - £6.95 (suspended)

(next working day by 1pm signed for service, order before 1pm)

  • Saturday by 1pm - £10.95 (suspended

(order by 1pm Friday)

  • International Tracked and signed worldwide - £10 (suspended)
  • International Tracked and signed worldwide - FREE with £50+ spend (suspended)

(Suspended - Europe 5-7 working days, Rest Of World 7-10 working days* from date of dispatch)

Delivery times do not include bank holidays and weekends. Next day and nominated Saturday orders are tracked and will require a signature on delivery.

*Delivery times are estimated.

 

We hope you are happy with your little piece of JOY, however, if you are not entirely satisfied with your purchase or change your mind we will be happy to help. We offer an exchange/refund on unsuitable items that are returned to us unworn and in their original packaging within 28 days of purchase.

Where a refund is applicable, your refund will be processed and a credit automatically applied to your credit card or original method of payment within 7 working days (please note we do not refund returns postage cost on unsuitable items).

Products that are personalised by way of engraving/handstamping and, for hygiene reasons, earrings cannot be returned.

The address to send returns to is:

Returns
JOY By Corrine Smith
22 Portland Road
Kilmarnock
KA1 2BS

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