Delivery & Returns

DELIVERY

All of our products are sent by Royal Mail. Standard delivery is free with every order. We offer the following services:-

  • UK First class delivery - free (1-2 working days*)
  • Guaranteed next working day** (order by 12pm)  - £6.95 
  • Saturday delivery (order by 12pm Friday's) - £10.95 (temporarily suspended)
  • International Tracked and signed worldwide - £10 (temporarily suspended)
  • International Tracked and signed worldwide - FREE with £50 + spend (temporarily suspended)

(Suspended - Europe 5-7 working days, Rest Of World 7-10 working days* from date of dispatch)

Delivery times do not include bank holidays and weekends. Next day and nominated Saturday orders are tracked and will require a signature on delivery.

*Delivery times are estimated.

** next working day does not include weekend delivery

 RETURNS

We hope you are happy with your little piece of JOY, however, if you are not entirely satisfied with your purchase or change your mind we will be happy to help. We offer an exchange/refund on unsuitable items that are returned to us unworn and in their original packaging within 28 days of purchase.

Where a refund is applicable, your refund will be processed and a credit automatically applied to your credit card or original method of payment within 7 working days (please note we do not refund returns postage cost on unsuitable items).

Products that are personalised by way of engraving/handstamping and, for hygiene reasons, earrings cannot be returned.

The address to send returns to is:

Returns
JOY By Corrine Smith
22 Portland Road
Kilmarnock
KA1 2BS

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