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Delivery & Returns

Royal Mail Strike (30th September & 1st October): Due to Royal Mail industrial strike action we will not be dispatching orders after 12 noon on Thursday 29th September. All orders placed after this time will be despatched on Monday 3rd October. We apologise for any inconvenience or delays caused.


DELIVERY

All of our products are dispatched within 1 - 2 working days and sent by Royal Mail.

Standard delivery is free with every order. We offer the following services:-

Royal Mail 24 (1-2 working days delivery*) - free

Guaranteed next working day** (order by 12pm) - £6.95

Saturday delivery (order by 12pm Friday) - £10.95

International tracked USA & Canada (7-10 working days delivery*) - £10

Delivery times do not include national holidays and weekends. Next day and nominated Saturday orders are tracked and will require a signature on delivery.

*Delivery times are estimated.

**next working day does not include weekend delivery

RETURNS

We hope you are happy with your little piece of JOY, however, if you are not entirely satisfied with your purchase or change your mind we will be happy to help. We offer an exchange/refund on unsuitable items that are returned to us unworn and in their original packaging within 28 days of purchase.

Where a refund is applicable, your refund will be processed and a credit automatically applied to your credit card or original method of payment within 7 working days (please note we do not refund returns postage cost on unsuitable items).

Products that are personalised by way of engraving/handstamping and, for hygiene reasons, earrings cannot be returned.

The address to send returns to is:

Returns JOY By Corrine Smith 22 Portland Road Kilmarnock KA1 2BS