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Delivery & Returns

Royal Mail Strike: Due to Royal Mail industrial strike action there may be some delays with your order reaching you. Please check the

Royal Mail website for all service updates. We apologise for any inconvenience or delays caused.


DELIVERY

All of our products are dispatched within 1 - 2 working days and sent by Royal Mail.

Standard delivery is free with every order. We offer the following services:-

Royal Mail 24 (1-2 working days delivery*) - free

Guaranteed next working day** (order by 12pm) - £6.95

Saturday delivery (order by 12pm Friday) - £10.95

International tracked USA & Canada (7-10 working days delivery*) - £10

Delivery times do not include national holidays and weekends. Next day and nominated Saturday orders are tracked and will require a signature on delivery.

*Delivery times are estimated.

**next working day does not include weekend delivery

RETURNS

We hope you are happy with your little piece of JOY, however, if you are not entirely satisfied with your purchase or change your mind we will be happy to help. We offer an exchange/refund on unsuitable items that are returned to us unworn and in their original packaging within 28 days of purchase. We are extending our returns policy for all orders placed from 24th November up to and including 15th December. If you place an order between these dates will have until 10th February to return your order.  Customers who place orders outside of these dates will receive the normal 28 days to return an item.

Where a refund is applicable, your refund will be processed and a credit automatically applied to your credit card or original method of payment within 7 working days (please note we do not refund returns postage cost on unsuitable items).

Products that are personalised by way of engraving/handstamping and, for hygiene reasons, earrings cannot be returned.

The address to send returns to is:

Returns JOY By Corrine Smith 22 Portland Road Kilmarnock KA1 2BS


DEBENHAMS DELIVERY RETURNS

We hope you are happy with your little piece of JOY, however, if you are not entirely satisfied with your purchase or change your mind we will be happy to help. We offer a refund on unsuitable items that are returned to us unworn and in their original packaging within 28 days of purchase.

Please return the item to us by Freepost.

Label the outside of the package with the following wording, no address or stamp is required, and pop into your nearest postbox: FREEPOST CORRINE SMITH DESIGN Please ensure that you include a note of your name, order number and reason for return.